Enroll | Demo | FAQ

Q: What are the requirements to sign up for Online Banking?

A: As part of Choice Financial's ongoing effort to provide the highest level of data security to users of our Online Banking product, we require all browsers accessing our secure Online Banking site to support 128-bit SSL encryption. Recommended browsers include: Internet Explorer 7.0 or 8.0 and Mozilla Firefox 3.0, but other browsers that support 128-bit SSL encryption may also work. If your computer has a Windows operating system older than Windows XP, you can download a 128-bit SSL encryption pack for older versions of Internet Explorer by going to www.microsoft.com and typing “Internet Explorer High Encryption Pack” into the search bar at the top of Microsoft’s webpage.

Q: Can I preview Online Banking before I enroll?

A: Yes. For a preview of the services offered go to www.choicefinancialgroup.com and click on the demo option.

Q: What customer service options are available with Online Banking?

A: As a Choice Financial customer you can:

• View detailed information about your accounts including account balances, history, view images of checks and deposits, view and print account statements
• Transfer money to and from accounts held in your ownership at Choice Financial.
• Send secure, confidential requests or messages to Choice Financial by going to Services>Bank Mail once logged in to Online Banking. Bank Mail is much more secure than standard email.
• Download account history to a personal finance manager such as Quicken, QuickBooks, and Microsoft Money or to Microsoft Office Excel spreadsheets. Older versions of personal finance software may require different download formats, which are available as well.
• Change personal information such as address, phone number, email address, etc. by going to Services>Change Info once logged in to Online Banking.
• Request a stop payment
• Order checks
• Set up reminder messages
• Submit a Savings Bond request
• Request account alerts that can be sent to your mobile device or email address. The primary mobile number and e-mail address to which alerts will be sent are displayed in Services>Change Info, once logged in to Online Banking.
• Pay Bills
• Activate Mobile Banking

Q: How do I get my User ID and Password?

A: Enroll online at www.choicefinancialgroup.com and you will receive a welcome email from Choice Financial within 2 business days explaining how to access Online Banking using the User ID and Password created during your enrollment. Commercial Customers will receive a User ID and Password within 1-3 business days in the mail.

Q: Can I change my User ID?

A: Yes. Choose Services>Change Info once logged in to Online Banking. In the User ID field, enter an ID at least six characters in length and containing a minimum of one alpha and one numeric character. The User ID is not case-sensitive.

Q: Can I change my Password?

A: Yes. Choose Services>Change Password once logged in to Online Banking.

• Enter your old password in the Old Password field
• Enter your new password in the New Password field
• Re-enter your new password in the Confirm New Password field
• Click the ‘Submit’ button to save these changes

Notes: Asterisks appear when entering the password for added security. Passwords must be at least six characters in length and contain at least four alpha and two numeric characters. The password is case-sensitive.

Q: What happens if I forget my password, User ID, security questions or get an "ERROR: Login Failed" message?

A: As long as you know your User ID and the answers to your security questions, you can click the Forget Your Password? link that appears on the password page. Then, you will be challenged with two security questions and can reset your password. After three invalid attempts at your password, your account will be locked out and you will need to contact Choice Financial to have the login cleared or password reset. If you enter an invalid User ID, you will be prompted with a security question that you do not know the answer to. If you do not know your User ID or answers to your security questions, please contact Choice Financial. After five invalid answers to your security questions, your account will be locked out.

Q: What happens if I don’t exit the system?

A: There is a 15-minute time limit on any screen, regardless of keystrokes. Once 15 minutes has elapsed, you will be taken back to a login screen after the next selection is made.

Q: How late in the evening can I make transfers?

A: 6:00 p.m. CST. Transactions submitted after this time will be posted on the next business day.

Q: Can transfers be established to occur in the future or on a recurring basis?

A: Yes. You can select the frequency that transfers will be made - once, daily, weekly, bi-weekly, monthly, end of month, quarterly, semi-annually and annually.

Q: What happens if I have scheduled a payment that falls on a weekend or a holiday?

A: The transaction will occur on the next business day after the weekend or holiday.

Q: Can I make a loan payment?

A: Yes. You can use the transfer option to move funds from your checking or savings account to make a regular or principal loan payment.

Q: How long will I be able to see transactions and statements?

A: You will be able to view 90 days worth of account history. Specific transactions can be searched within the 90 days of history and specific images can be searched up to 999 days prior to the current date. Account statements are available for viewing back to the date of your enrollment in Online Banking by going to Accounts>Statement History, once logged in to Online Banking.

Q: Can I download my transactions into financial management software?

A: Yes. Download account history to a personal finance manager such as Quicken, QuickBooks, and Microsoft Money or to Microsoft Office Excel spreadsheets. Older versions of personal finance software may require different download formats, which are available as well.

Q: Does Online Banking have online help?

A: Clicking the ‘Help’ option located in the upper right-hand corner on each page will give you detailed information about the screen you’re currently viewing.

Q: Can I nickname my accounts?

A: Yes. You can enter a 15-character nickname for each account, but it is not required. To complete this, go to Services>Nickname Accounts.

Q: Can I update information about myself online?

A: Yes. By choosing Services>Change Info and updating the information displayed, a secure notification will be sent to the bank with the changes.

Q: Can I use Online Banking to send email reminders?

A: Yes. By choosing Services>Reminders you can build reminders to remember special events, birthdays, anniversaries, payment due dates, etc. These reminders can be a single, daily, weekly, bi-weekly, monthly, quarterly, semi-annual, or an annual occurrence. The reminder message will be sent as an email the morning of the scheduled date. It will go to the primary email address listed under Services>Change Info.

Q: Can I monitor my accounts based on the balances at the end of each day?

A: Yes. By choosing Services>Alerts you can choose to set up alerts based on balances. Additional options are available to track withdrawals, deposits, cleared checks and transfers. Alerts can also be set up to notify a user when their login has been accessed. You can also choose to send the alert as an email message and/or a mobile text message. By default, alerts will be sent to the primary email address and/or cell phone number listed under Services>Change Info. Additional email addresses and mobile phone numbers can be added here as well.